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If You Haven't Received a Tracking Number:
- If you haven't received an email with a tracking number, please contact us through our Contact Form page. We'll check with our Fulfillment Center to see if modifications are still possible and update you within 24 to 48 business hours.​
If You've Received a Tracking Number:
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Shipment Status: "Label Created" or "Shipment Notification Sent":
- Contact us via our Contact Form page. We'll consult our Fulfillment Center to determine if changes can still be made and inform you within 24 to 48 business hours.​
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Shipment Status Beyond "Label Created" or "Shipment Notification Sent":
- If the shipment status has progressed beyond these stages, the parcel has likely left our Fulfillment Center and is in transit. While we cannot guarantee modifications at this point, we'll make every effort to assist you.​
WE'RE HERE TO HELP!
For further assistance, submit a ticket here. We will respond within 48 hours.