My order is missing, incorrect, or arrived damaged

​Items that are damaged, incorrect, or not received within 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post) qualify for a free replacement if reported within 7 business days. After this period, replacements cannot be offered. All sales are final; however, defective, incorrect, or undelivered items (after 30 days, excluding shipments marked as delivered by carriers) are eligible for replacement instead of a refund.​

Damaged Item

• A replacement order will be issued with the same shipping speed as the original.​
  • Please provide three photos from different angles of the received item to expedite your replacement.​
  • Returning the damaged item is unnecessary if a replacement is issued.​

Incorrect Item

• An incorrect item refers to receiving a product entirely different from what is displayed on our website.​
  • Example 1 [Will be replaced]: Ordered a dress but received shoes.​
  • Example 2 [Will be replaced]: Ordered lipstick but received mascara.​
  • Example 3 [Will NOT be replaced]: Ordered a weighted plushie but feel it's not weighted.​
    • We strive to provide comprehensive product information to assist customers in making informed decisions.
  • Example 4 [Will NOT be replaced]: Ordered a large jacket but feel it's a small size.​
    • We ensure our product information is thorough to help customers decide if the product meets their needs.
• A replacement order will be issued with the same shipping speed as the original.​
  • Please provide three photos from different angles of the received item to expedite your replacement.​
  • Returning the incorrect item is unnecessary if a replacement is issued.​

Items Not Received After 30 Days

• Items not received within 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post) qualify for a free replacement.​
  • A replacement order will be issued with the same shipping speed as the original.​
• If your tracking number indicates "delivered," please contact your local post office.
  • For guidance on which tracking number to provide to your local post office, please refer to this article.​

WE'RE HERE TO HELP!

If you need further assistance, submit a ticket here. We will respond within 48 hours.