I want to request a refund for my order

Dissatisfaction with Product

Our Product Research Team invests considerable effort in selecting items we believe our customers will appreciate, focusing on products that are in demand, trending, or popular. As a small business with various operational costs, we encourage our customers to thoroughly research and ensure the product meets their needs before making a purchase. If you feel the product may not be suitable, please reconsider proceeding with the order. Due to incurred operational expenses, all sales are considered final, and refunds cannot be granted.​

Incorrect Item Received

An incorrect item refers to receiving a product entirely different from what is displayed on our website.​

• Example 1 [Eligible for Replacement]: Ordered a dress but received shoes.​

• Example 2 [Eligible for Replacement]: Ordered lipstick but received mascara.​

• Example 3 [Not Eligible for Replacement]: Ordered a weighted plushie but feel it's not weighted.​

  • We strive to provide comprehensive product information to assist customers in making informed decisions.​

• Example 4 [Not Eligible for Replacement]: Ordered a large jacket but feel it's a small size.​

  • We ensure our product information is thorough to help customers decide if the product meets their needs.​

For eligible cases, a replacement order with the same shipping speed as the original will be issued.​

• Please provide three photos from different angles of the received item to expedite your replacement.​

• Returning the incorrect item is unnecessary if a replacement is issued.​

Items Not Received After 30 Days

Items not received within 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post) qualify for a free replacement.​

• A replacement order with the same shipping speed as the original will be issued.​

If your tracking number indicates "delivered," please contact your local post office.

• For guidance on which tracking number to provide to your local post office, please refer to this article. ​

WE'RE HERE TO HELP!

If you need further assistance, submit a ticket here. We will respond within 48 hours.