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Shipping
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Order Processing Time: Orders are typically shipped within 1 to 5 business days from the date of purchase.
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Within 5 Business Days:
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You will receive a shipping confirmation email with a tracking number sent to the email address provided in your order.
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If you haven't received your tracking number by the 5th business day, please check your Junk/Spam folders.
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If the email is not found, please contact us through our Contact Form page so we can assist you.
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Beyond 5 Business Days:
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If your order has not shipped by the 6th business day, our team is aware of the delay and has escalated the issue to our Fulfillment Team.
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Please allow an additional 3 business days for us to provide you with your tracking number.
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Delivery
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Estimated Delivery Time:
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United States: 7 to 20 business days
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International: 10 to 25 business days
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Within Estimated Delivery Timeframe:
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Tracking information may not be immediately available due to:
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The first package scan occurring upon arrival at a regional hub near the destination, especially during high shipping volumes.
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The first package scan not occurring until delivery.
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Delays in updates to the tracking database.
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Some shipments, such as Standard International shipments, not being trackable.
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Rest assured, your package is expected to arrive on or before the 20th (US) or 25th (International) business day.
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Beyond Estimated Delivery Timeframe:
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After 20 (US) or 25 (International) Business Days:
- If your tracking information hasn't changed, please allow an additional 5 business days for delivery, as packages often arrive shortly after the estimated timeframe.
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After 30 (US) or 35 (International) Business Days:
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As a small business, we understand your concern regarding delayed orders. Our dedicated team is closely monitoring such delays and has escalated the issue to our Fulfillment Manager.
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We kindly ask for your patience as we investigate the delay. We will reach out to you via email within 2 to 5 business days with an update.
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Calculating Shipping and Delivery Dates
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Delivery Estimates: We calculate delivery estimates by adding the transit time to the estimated shipping date.
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Transit Time: Based on your chosen shipping speed, calculated using business days (Monday to Friday).
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Holidays: We take holidays into account when calculating transit time.
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"Order Within" Countdown Timer: Indicates the time frame in which you must place the order to receive delivery by the specified date. This date is subject to change before you place your order. Your order confirmation email will include your confirmed delivery date.
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Free Shipping: Orders with free shipping will arrive within 7 to 25 business days. We process and ship your order in the most cost-efficient way possible to offer free shipping. If your items haven't shipped yet, don't worry; we may take a little longer to ship out your order, but we'll ensure it arrives within 7 to 25 business days.
Expedited Shipping
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Availability: To provide you with the most affordable items, we seldom offer expedited shipping.
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Delivery Timeframe: If available during checkout, expedited shipping delivers within 7 to 15 business days for US orders and 10 to 20 business days for International orders.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.